Privacy Policy

Cx99 Privacy Policy

Your personal information is the most valuable thing you entrust to us. Here you'll find a clear explanation of how cx99 collects, protects, and uses your data.

Last Updated: January 2026

1Introduction & Scope

Welcome to the cx99 platform. This Privacy Policy ("Policy") applies to the cx99 website, mobile app, and all related services. By creating an account or using our services, you agree to this Privacy Policy.

We believe your personal information belongs to you alone. That is why cx99 is always transparent about what data is collected, why it is collected, and how it is used.

This Policy has been prepared in accordance with applicable laws in Bangladesh and international data protection standards.

2Data Collection

Cx99 collects several types of information from you. This data comes through three main channels — information you provide directly, data collected automatically through your browsing activity, and information received via third-party verification processes.

Type of Data Example Collection Method
Identity Information Name, date of birth, national ID number Registration Form / KYC
Contact Information Phone number, email address Registration Form
Financial information Mobile Banking/Nagad number, bank account Deposit/withdrawal processing
Device information IP address, browser type, OS Automated (Cookies/Logs)
Gaming activity Bet history, transaction records During Platform Use

Cx99 never collects unnecessary information. Only data required to operate the service and meet legal obligations is collected.

3Purpose of Data Use

Cx99 uses your information for the following purposes. Each purpose is fully legitimate and carried out in your best interest:

  • To create, verify, and manage accounts
  • To process deposit and withdrawal transactions
  • To detect and prevent fraud, money laundering, and illegal activity
  • To provide customer support and resolve issues
  • To fulfill legal and regulatory obligations
  • To Send Personalized Promotions & Bonus Offers (subject to consent)
  • To Improve Service Quality & Develop New Features
  • To Monitor Responsible Gaming

cx99 never sells your information to advertisers or external marketing agencies.

4Data Storage & Protection

Cx99 uses industry-leading technology to protect your information. Our servers are secured with AES-256 encryption, and all data transmission takes place via SSL/TLS protocols.

  • Data stored with AES-256 encryption
  • All data transfers secured with SSL/TLS
  • Regular Security Audits & Penetration Testing
  • Two-Factor Authentication (2FA) Support
  • Restricted staff access — only authorized personnel can view data
  • Server data center is ISO 27001 certified

In the event of a cyberattack or data breach, cx99 will notify you within the timeframe required by law and take immediate remedial action.

No cx99 employee can view your password — it is stored as an encrypted hash.

5Sharing Data with Third Parties

Cx99 may share information with trusted third parties in limited circumstances and solely for the purpose of operating the service. Strict confidentiality agreements are always in place when this occurs.

  • Payment Processors: To verify Mobile Banking, Nagad, Rocket, and bank transactions
  • KYC provider: For Identity Verification Services
  • IT services: Server Hosting & Cybersecurity Provider
  • Law enforcement agencies: In accordance with legal orders or regulatory directives
  • Analytics tools: For Platform Performance Analysis (without personal identification)

Cx99 never sells your data to advertisers, third-party marketers, or for any personal commercial gain. That is our commitment.

6Cookie policy

Cx99 uses cookies and similar tracking technologies to keep the website and app running smoothly. Cookies are small data files stored on your device that help enhance your experience.

Essential cookies

Required for login sessions, security, and core site functionality. The site cannot operate without these.

Analytics Cookies

To review site usage. Collected without personal identification.

Preference Cookies

Used to remember your language, theme, and other preferences.

Third-Party Cookies

Cx99 does not use tracking cookies from external advertisers.

You can disable cookies through your browser settings, though doing so may limit some functionality on the site.

7Your rights

As a cx99 user, you have the following rights over your own data. To exercise any of these rights, please contact our support team.

  • Right to access: The right to know what information cx99 holds about you
  • Right to Rectification: Right to Update Incorrect or Incomplete Information
  • Right to Erasure: The right to request deletion of certain data upon account closure
  • Right to Restrict Processing: Request to Restrict Data Use in Specific Cases
  • Right to Portability: The right to receive your data in a structured, portable format
  • Right to object: Right to Opt Out of Marketing Communications

Certain data is required by law to be retained for a specified period — in such cases, a deletion request may not be fulfilled in full.

8Minor protection

Cx99 is strictly for users aged 18 and above. We do not knowingly collect any information from anyone under the age of 18.

If a parent or guardian discovers that their child has registered on cx99, please contact us immediately. We will close the account without delay and delete any data collected.

Important: cx99 is committed to protecting minors from gambling. Any account flagged as suspicious will remain suspended until age verification is completed.

9Data retention period

Cx99 does not retain your information longer than necessary. However, certain data must be kept for a defined period to meet legal and regulatory requirements.

  • Active account data: retained for the duration the account remains active
  • Transaction records: 5 years (in compliance with financial regulations)
  • KYC documents: 7 years after account closure
  • Customer support communications: 3 years
  • Browsing logs & session data: 90 days

Once the retention period expires, cx99 securely deletes or irreversibly anonymizes the data.

10Policy Changes

Cx99 reserves the right to update this Privacy Policy at any time. For significant changes, you will be notified in advance via your registered email or through a platform notification.

Continued use of cx99 after any changes to this policy will be taken as your acceptance of the updated terms. We recommend checking this page regularly. The date of each update is noted at the top of the page.

11Contact

If you have any questions, complaints, or wish to exercise your data rights regarding this Privacy Policy, please contact us:

Email (for contact): [email protected]
Support Hours: 7 days a week, 24 hours a day
Why cx99 is safe

Your information Our Commitment to Security Commitment

Cx99's Privacy Policy is more than words — at every step, we apply the best available technology and practices to protect your data.

End-to-end encryption

Every transaction and piece of personal information you share is protected by AES-256 and SSL/TLS technology. No one can intercept or read your data in transit.

KYC verification security

Identity documents and photos uploaded to cx99 are stored under strict security measures. Only authorized verification personnel can access them.

Two-Factor Authentication

Keeping 2FA enabled means your account stays protected even if your password is compromised. cx99 always encourages the use of 2FA.

No data selling

Cx99 never sells your personal information to third-party advertisers or marketing companies. This is a core principle we stand by.

Regular Security Audits

Cx99 conducts annual system audits through independent security experts. Any vulnerabilities identified are addressed promptly.

Respecting your rights

Cx99 responds promptly to requests to view, correct, or delete data. We respect your right to privacy.

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Get Started on a Secure Platform Today

You're now familiar with cx99's Privacy Policy. Go ahead and register with confidence — your information is fully protected.

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